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Your Success is Our Success!
Congratulations and welcome aboard! On this quick reference page you will find answers to the most common questions encountered when someone starts a new job on our payroll.
Frequently Asked Questions
Who is responsible for turning my time in?
You are. While some companies use their own automated system, most do not. If you or our Customer Service Rep forgot to discuss this, call your Customer Service Rep back ASAP!
When do I get paid?
Every Friday! Your time for the previous week should be turned in on Monday morning. Monday is payroll time processing. All time is entered on that day.
How do I get paid?
You get paid through Direct Deposit or Visa Reward Debit Cards. The advantage to this method is no check cashing fees, not worrying about how to pick-up your check, and your check stubs are stored online! Your Automated Deposit is made on Friday at 9:30AM.
My Visa Rewards Debit Card, what features/financial services are included?
Discounts on over 850 Restaurants & 8000 Merchants, Online Bill Payment, Text Alerts on balances and account activity, Rewards on over 200,000 products, and Discount programs.
What about Medical Insurance? Is it available?
Yes, absolutely! Upon starting work, you are immediately eligible for Group Medical. The policy is underwritten by Blue Cross. When you applied, you completed a form stating whether you did or did not want insurance. If you said “YES,” it starts 2 weeks after you do! If you said “NO,” you have 3 weeks from starting to change your mind.
Note: ACA/ObamaCare will change eligibility effective November of 2014 as well as the benefits listed below.
What benefits does your Group Medical Plan offer?
It’s a PPO plan, utilizes the largest networks in the country, and you can use any doctor or facility in the network. The plan even includes a Free 24/7 Nurse Advice Hotline to help you decide if you really need to see a doctor or not! This can save you big bucks! Other highlights include:
- Immediately Eligible to Join
- $200 annual deductible
- $30 Office Visit Co-Pays
- $10 Generic Drug co-pay, $30 Branded Drug Co-pay
- Free 24/7 Nurse Advice Hotline! Free Medical Advice!
- This Insurance is transportable.